JustAnotherMe
12-18-2013, 04:51 PM
Evening folks.
This is not a normal trigger for me but work has been a particular evil week and we've had a lot of awkward customers (work on a technical support test). Long story story, I've had several abusive customers that have got my temper up. I am normally INCREDIBLY hard to get angry, I am really helpful to the point of going out of my way but we've had several customers who have been frustrated and just gone beyond the point of trying to resolve the issue and have just started acting like petulant children.
I don't mind frustration when trying to sort out issues but when you're acting like a sulking child because you can't be assed to do your job it really fucks me off.
The issue I have is that when I get really pissed off, and this is rare, the adrenaline kicks in and I strongly associate this with anxiety. I had to leave work for 2 days about a month ago due to anxiety and the feeling of having to flee the office due to that anxiety was strongly related to the adrenaline surge I felt yesterday. I actually threw down my headset (breaking it) and stormed off for 5 minutes to calm down. No-one said anything because they were aware the customer was being a ****** **** **** *** but I felt that it was so similar to my anxiety that I got quite emotional before I could return. Even though I knew I was not anxious.
Has anyone got any experience with anger issues triggering the adrenaline / anxiety response and do you have any tips?
I really don't get angry very often, to be honest it terrifies me the few times that I get really angry (3 times in 10 years) because I really hate the loss of control. I have issues because of my older brother suffering from schizophrenia and lashing out at us when I was younger and I'm aware of it but I'd appreciate any coping mechanisms.
Your help would be appreciated.
This is not a normal trigger for me but work has been a particular evil week and we've had a lot of awkward customers (work on a technical support test). Long story story, I've had several abusive customers that have got my temper up. I am normally INCREDIBLY hard to get angry, I am really helpful to the point of going out of my way but we've had several customers who have been frustrated and just gone beyond the point of trying to resolve the issue and have just started acting like petulant children.
I don't mind frustration when trying to sort out issues but when you're acting like a sulking child because you can't be assed to do your job it really fucks me off.
The issue I have is that when I get really pissed off, and this is rare, the adrenaline kicks in and I strongly associate this with anxiety. I had to leave work for 2 days about a month ago due to anxiety and the feeling of having to flee the office due to that anxiety was strongly related to the adrenaline surge I felt yesterday. I actually threw down my headset (breaking it) and stormed off for 5 minutes to calm down. No-one said anything because they were aware the customer was being a ****** **** **** *** but I felt that it was so similar to my anxiety that I got quite emotional before I could return. Even though I knew I was not anxious.
Has anyone got any experience with anger issues triggering the adrenaline / anxiety response and do you have any tips?
I really don't get angry very often, to be honest it terrifies me the few times that I get really angry (3 times in 10 years) because I really hate the loss of control. I have issues because of my older brother suffering from schizophrenia and lashing out at us when I was younger and I'm aware of it but I'd appreciate any coping mechanisms.
Your help would be appreciated.